Support

Need support? Contact me for anything: giovanni-at-thirdway.it

I usually reply within 24-hours.

Shipping process

Here is how the shipping process of Thirdway Industries works:

• When you submit an order, I put it into a spreadsheet.
• A couple of times in a week I send that spreadsheet to my fulfillment center, Gamblers Warehouse.
• They usually ship all the orders included into the spreadsheet within 4 business days.
• If you are an US customer, you should recieve your package in around 4 days, and your package is automatically tracked.
• If you are an international customer, please allow a couple of weeks for recieve your order. Sometimes your country’s custom may delay your package for an extra week, so don’t worry if it’s taking a little more than expected. International tracking is very expensive, so I use it only if you have expensive stuff in your package.

Hope this is useful to estimate how long it would take recieve a package (usually 1-2 weeks domestic, 2-3 weeks international). Contact me if you need special shipping solutions (faster or tracked).

Thirdway Industries is not a big company – it’s just one man with the support of a professional fulfillment center: be patient if those shipping times looks a little longer than a bigger ecommerce store.

Coupon Codes

Sometimes I give away coupon codes for discounts, usually from my newsletter. If you want use one, just put it into this field, after you added all the products you wish to purchase into the shopping cart: